Public Value and Electronic Governance (2): National Status and Methodological Integration
National Development Council
Taiwan E-Governance Research Center
Pin-Yu Chu ,Tong-Yi Huang,Yung-Tai Hung,Chung-Pin Lee,Hsien-Lee Tseng
Dept. of Public Administration, National Chengchi University,Dept. of Public Administration, National Chengchi University,Dept. of Political Science, National Taiwan University,Dept. of Public Administration and Policy, National Taipei University,TEG Ph.D
Digital Governance;Public Value of E-Governance;Multi-Method Research;Big Data, Prospective Study
聯合國從2003年開始持續建構與修正的電子發展階段論、電子化政府準備度指標，已經成為各國用來了解本身電子化政府相較於國際之優劣的重要指標；世界經濟論壇（World Economic Forum, WEF）每年針對世界各大經濟體之資訊通訊科技發展與整備度的調查，也成為評斷國家競爭力的重要依據，進而影響國家資訊產業的架構。 為了和國際電子治理趨勢接軌並發展我國治理架構，研究團隊已於2013年初步建構完成第一階段的電子治理公共價值架構，分別為政治性、社會性與操作性三大價值，然此架構仍須以多年期調查資料，審視架構完整性與可行性；此外，資訊科技的發達、網路與行動載具的普及以及web 2.0等相關社群網路的盛行，諸多新興技術的崛起，逐漸改變了民意蒐集的方式。本研究將以跨時資料審視我國在數位國家發展面向、數位治理的相關動態，乃至於數位國家治理發展所追求的最終公共價值的實踐程度，同時因科技發展以及調查方式與時俱進，應整合不同資料蒐集方式。具體而言，所涉及的研究程序與方法包括：對現有完成之電子治理公共價值架構之檢視、對相關國際組織及先進國家政府數位相關指標發展文獻的再檢視、採納不同調查方法持續蒐集資料，除進行跨年資料分析，比較與整合來自不同方法的資料，以提供數位國情全貌。
International organizations, such as United Nations (UN) and World Economic Forum (WEF), have invested significant efforts in the development of frameworks and indexes for the distinguishing of e-government performances around the world. Since 2003, the UN has continued to build upon and rectify the paradigms and theories on the stages of e-government evolution and e-government readiness indexes. While the studies by WEF on the development of information and communications technologies (ICTs) and the readiness of major economies has become recognized as an essential component in the evaluation of a nation’s competitive capacity. In order to integrate with current trends of international e-governance and to develop Taiwan’s e-governance framework, our research team, has in 2013, completed the construction of the public value based e-governance framework. In addition, the development of ICTs and web technologies, along with the widespread use of portable and mobile internet devices and the prevalence of Web 2.0 social media platforms, are gradually changing the way in which public opinion is collected. This project aims to use longitudinal data in the examination of the extent of implementation of public values that are pursued in the development of the electronic governance in Taiwan. At the same time, this project aims to reflect the changes in ICTs and survey methodology developments by integrating different data collection practices. To be more precise, the research processes and methodologies touched upon by this project include: the evaluation of the current public value based e-governance framework, the reexamination of literature on the development of more advanced nations’ e-government related indexes, the continued use of multiple methods in the collection of data, the analysis of multi-year data and the comparison and integration of the data obtained from different methods, in order to provide a comprehensive picture of Taiwan’s national digital status. The research results currently available are mainly the collection of the literature on international e-governance trends and the amending and verification of last year’s questionnaire. The questionnaire has been modified to include multiple additional items from the World Internet Project, in order to better compare our results with international findings. Also, in order to compare the results of our surveys with that of the big data survey conducted concurrently, we have also included four additional questions on Taiwan’s Free Economic Pilot Zones. At this current stage, we have already completed the majority of our literature analysis and begun the pretest of our questionnaire. The first phase of the administration of our web-based survey posted through My E-Gov is also completed, while the first phase of the administration of our telephone and cell-phone survey has also concluded.