一般研究機構或個人
NDC-104-035-001
數位國家治理(3):國情分析架構與方法
Public Value and Electronic Governance (3): National Status and Methodological Integration
國家發展委員會
National Development Council
電子治理研究中心
Taiwan E-Governance Research Center
朱斌妤,黃東益,洪永泰,李仲彬,黃婉玲
Pin-Yu Chu ,Tong-Yi Huang,Yung-Tai Hung,Chung-Pin Lee,Wan-Ling Huang
國立政治大學公共行政學系,國立政治大學公共行政學系,國立臺灣大學政治學系,國立臺北大學公共行政暨政策學系,淡江大學公共行政學系
Dept. of Public Administration, National Chengchi University,Dept. of Public Administration, National Chengchi University,Dept. of Political Science, National Taiwan University,Dept. of Public Administration and Policy, National Taipei University,Dept. of
陳思妤
專員
29393091#69336
s0921998304@gmail.com
計畫執行期間起:2015-06-01
計畫執行期間迄:2016-02-28
2015-08-14
2015-08-28
居住台灣地區,普通住戶年滿15歲以上成年人
1
002,007,096
01
電子治理;公共價值;網路輿情;調查方法;巨量資料;前瞻研究
E-governance;public value;online public opinion;methodology;big data;preliminary research
本計畫「數位國家治理(3):國情追蹤與方法整合」主要目的為延續2013年所建構之架構,測量我國數位國家發展在使用者主觀性態度價值面向的相關動態,乃至於數位國家治理發展所追求的最終公共價值的實踐程度,同時因科技發展以及調查方式與時俱進,本計畫也將嘗試整合不同資料蒐集方式,進行方法上的比較,今年特別之處,即在於APP調查方式之新增。具體而言,本計畫的調查程序與方法包括:對現有完成之電子治理公共價值架構之檢視、對相關國際組織及先進國家政府數位相關指標發展文獻的再檢視、採納不同調查方法持續蒐集主觀性資料,進行跨年資料分析,加上不同調查方法結果的比較,以提供數位國情狀態。 本階段之研究成果,主要為國際間電子治理趨勢文獻蒐集、「數位國家治理(3):國情追蹤與方法整合」調查問卷題目確立;問卷除承襲去年數位國家治理中有關電子治理價值的題目外,為與國際上世界網路調查(World Internet Project, WIP)有更緊密的結合,刪除與電子治理架構概念存有落差的題目後,納入11題WIP指標題目;此外,為比較巨量資料(Big Data)蒐集網路民眾意見的方法和傳統民調蒐集方法間的差異性,本計畫在經過公共議題巨量資料聲量分析後,另加入5題「房地合一稅制」、「同性婚姻合法化」的題目於問卷之中。 本計畫現階段已完成部分文獻檢閱、問卷前測,同時開始執行「我的E政府」網路問卷調查資料、民間網路問卷調查資料蒐集、電話、手機與APP受訪者訪問以及「房地合一稅制」、「同性婚姻合法化」有關的巨量資料關鍵字收集工作。
Since 2003 the United Nations have continuously refined and developed the stage theories of e-development and the E-Government Readiness. These indices have become the go-to indexes for governments worldwide to measure and compare their e-government capabilities. The studies conducted by the World Economic Forum on readiness and development of information communication technologies (ICTs) of major economies have also become the basis for the judgment of national competitiveness. In order to connect with international e-governance developments and ensure the continued construction of Taiwan’s e-governance measurement framework, the National Development Council has entrusted the Chen et al. (2014) research team under the Taiwan E-governance Research Center to conduct the “Public Value and Electronic Governance: Analytical and Methodological Reflections” research. The research team was able to construct the first phase of the e-governance public values framework through the use of literature analyses and the Analytic Hierarchy Process. The framework includes three major values: operational, political and social values. The values are then further divided into the nine dimensions of efficiency, use-oriented service, transparency and accountability, citizen participation, equity in accessibility, trust, self-development, quality of life and environmental sustainability. Data from the subjective indicators were also gathered through surveys. Chu et al. (2015) continued the work initiated by Chen et al. (2014) and conducted a second wave of surveys to collect data on the subjective attitude perception indicators as specified in the framework. Multi-survey modes were also employed in the data collection process (including: cellphone, land lines, and internet surveys), allowing for the comparison between the different survey methods. Nevertheless, the e-governance public values framework requires longitudinal multi-year surveys to enhance its value. This is because only through continuous modifications would the validity and reliability of the framework increase. At the same time the advancement of ICTs, the development of portable internet devices and the widespread adoption of Web 2.0 with the explosion of social media use, has radically changed the representativeness of public opinions and the channels through which citizens can participate. The collection and analysis of online public opinions via Big Data has become a vital part of and research, thus the digital national status researches must attempt to discover a way to integrate these methods and develop an acceptable strategy for future surveys. Due to the various issues discussed above, this research continues the research by Chen et al. (2014) and Chu et al. (2015) and focuses on the measuring of the subjective attitude perception indicators of the framework. The use of multiple survey methods includes land lines, cellphones, internet surveys and the addition of cellphone app surveys. This research has also chosen two issues that are hotly debated online (joint tax on building and land sales and the legalization of same sex marriages). The online discussions involving these issues are tracked and collected by public opinion research companies. The big data collected are then analyzed and compared with the results obtained from the surveys. This would aid in the discovering of the role big data analysis can play in e-governance researches. As mentioned before, the e-governance public values framework requires multi-year survey data in order to ensure its comprehensiveness, feasibility and the continuous updating of subjective indicator data. This research builds on the two previous researches in conducting multi-year data analyses to examine the development of e-government, the development of e-governance and the implementation of public values in e-governance. Advances in technology and survey methodologies are issues which this research also hopes to incorporate by analyzing and integrating different approaches. In sum, the research processes and methods include: reviewing the current e-governance public values framework, updating the literature on digital development indices from international organizations and developed nations, using different survey methods to gather data (phone survey, cellphone survey, internet survey, big data analysis and cellphone app surveys, analyzing multi-year data, comparing and integrating the data collected by the various methods employed in the construction of a comprehensive digital national status update
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