科技部專題研究計畫主持人
MOST 106-2410-H-032-069-SSS
雙元焦點轉換型領導對部屬影響之跨層次研究
Cross-Level Examination of the Influences of Dual-Focused Transformational Leadership on Followers
科技部
Ministry of Science and Technology
淡江大學企業管理學系
Department of Business Administration, Tamkang University
汪美伶
Mei-Ling Wang
淡江大學企業管理學系
Department of Business Administration, Tamkang University
汪美伶
教授
0972200086
magwang@mail.tku.edu.tw
計畫執行期間起:2017-08-01
計畫執行期間迄:2018-07-31
2017-10-01
2018-03-31
行動通訊連鎖體系之店長與員工
1
003,004,007
01,05
轉換型領導、團隊學習氣候、團隊知識分享、團隊顧客導向
transformational leadership, team learning climate, team knowledge sharing, team customer orientation
結合轉換型領導相關理論與社會學習理論,本研究驗證探討分店主管轉換型領導對團隊學習氣候的直接影響,以及團隊學習氣候是否在分店主管轉換型領導與團隊知識分享、團隊顧客導向間,扮演中介角色。因此,本研究以國內行動通訊連鎖零售商旗下的分店店長與員工為研究對象,以問卷方式蒐集125位店長與586位員工之資料,進行結構方程模式分析。結果發現,店長轉換型領導會影響分店的團隊學習氣候;團隊學習氣候也會中介轉換型領導對團隊知識分享、團隊顧客導向的正向影響效果。針對上述結果,本研究提出理論意涵與管理建議。
Integrating transformational leadership theory with the social learning theory, this study examined how TFL influences team knowledge sharing and team customer orientation through team learning climate. Data was collected from 125 store managers and their 586 service employees in mobile device stores and analyzed using structural equation modeling (SEM). The results show that store managers’ transformational leadership had positive influence on team learning climate. In addition, store managers’ transformational leadership had influence on team knowledge sharing and team customer orientation through team learning climate. Both theoretical and practical implications are discussed.
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