科技部專題研究計畫主持人
MOST 106-2410-H-003-128-SSS
你累了嗎?職場科技超載對員工心理健康的影響:人力資源管理的角色
Had enough? Workplace technology overload on employees\' psychological well-being: the role of the human resources department
科技部
Ministry of Science and Technology
國立臺灣師範大學
National Taiwan Normal University
葉俶禎
Chu-Chen Yeh
國立臺灣師範大學國際人力資源發展研究所
Graduate Institute of International Human Resource Development, National Taiwan Normal University
黃子君
研究助理
02-7749-1619
jasmine0318@ntnu.edu.tw
計畫執行期間起:2017-08-01
計畫執行期間迄:2019-02-28
2018-12-01
2019-04-30
White-collar workers or so-called knowledge workers in Taiwan
1
003,004,007
01
職場科技超載、加班、工作生活平衡、員工心理健康、人力資源政 策
Technology overload, overtime, work-life balance, psychological well-being, human resource policy
科技主導了二十一世紀的社會發展、經濟活動、商業行為與人際溝通。網路科技的無遠弗屆使得員工或主動或被迫隨時隨地使用網路科技來處理、聯繫工作相關事宜,工作與個人時間的區分逐漸模糊。員工無時無刻都可以上工,原本是企業與員工生產力提升的一大利器,但也可能影響員工的工作生活平衡及心理健康,使員工表現彈性疲乏。本研究探討職場科技應用與員工心理狀態的關係,以及人力資源管理措施是否可以調節並改善職場科技超載與員工心理健康的關係。研究以焦點團體訪談的質性方法發展出測量調節變數「人力資源管理角色」的題項。之後以台灣的知識工作者為樣本,發放問卷收集量化資料,以驗證研究假設。本研究通過在線和紙本問卷收集了台灣448名知識工作者的便利樣本。正如預期,工作與生活的平衡被發現可以積極地預測本研究中的心理健康狀況。此外,還發現了三項人力資源政策,可以改善職場科技超載與工作與生活平衡之間的關係。然而,由於職場科技超載導致工作與生活平衡受到影響的主要假設沒有得到證實。不過,這項研究確實發現職場科技超載和加班時數之間存在強烈的正相關關係,而且加班時數顯著地且負向地預測了工作與生活的平衡。因此,可推測職場科技超載似乎不直接對工作與生活平衡產生負面影響,而是通過增加加班時間。建議未來的研究應探究這個替代解釋。
Technology has produced a profound impact on human beings in modern society. In Taiwan, popular social networking tools such as Facebook and Line are being used to connect work group members, making the distinction between work and life difficult. When work spills over to personal life, negative effect such as work-life imbalance and lower psychological well-being may occur in the workplace. This study seeks to study the general phenomenon of technology overload in the workplace in Taiwan by investigating its effect on employees’ work-life balance perception and psychological well-being. Also, to address the gap in literature in identifying potential solutions of workplace technology overload, this study proposes to examine Human Resources Departments’ responses to technology overload as a moderator to the main relationship of technology overload and psychological well-being. This study collected from a convenience sample of 448 knowledge workers in Taiwan through on-line and paper-based questionnaires. As expected, work-life balance is found to positively predict psychological well-being in this study. Also, three HR policies were found to strengthen the relationship between technology overload and work-life balance. However, the main hypothesis that work-life balance should suffer as a result of technology overload was not substantiated. Although, this study did find a strong positive association between technology overload and overtime, moreover, overtime strongly and negatively predicts work-life balance. Therefore, it appears that technology overload does not contribute negatively to work-life balance directly, but through an increased overtime. Future research are needed to explore this alternative explanation.
否,無直接識別資料
僅就有無可識別個人身份資料進行檢查及處理,不對變項名稱、變項及選項數值說明與問卷是否一致或有定義進行核對或修改。
追蹤清單
下載(0)
申請(0)
遠距(0)