科技部專題研究計畫主持人
MOST-106-2410-H-217-001-SSS
全民健保健康存摺平台之價值創造:服務主導邏輯觀點
Value Creation of My Health Bank of NHI: Service Dominant Logic Perspective
科技部
Ministry of Science and Technology
台南市立醫院(委託秀傳醫療社團法人經營)
Tainan Municipal Hospital (Managed by Show Chwan Medical Care Corporation)
嚴玉華
YU HUA, YAN
台南市立醫院(委託秀傳醫療社團法人經營)
Tainan Municipal Hospital (Managed by Show Chwan Medical Care Corporation)
嚴玉華
研究員
06-2609926-23112
anne@cvig.org
計畫執行期間起:2017-08-01
計畫執行期間迄:2018-10-31
2017-08-01
2018-02-28
必需為曾使用過健康存摺的民眾為本研究之研究對象
1
003,004
07
健康存摺、互動、參與、價值創造
My health bank, interactive, participation, value creation
目的:本研究試圖在健康存摺平台上擴展和應用服務主導邏輯的概念,進行分析,以了解參與意願對價值共同創造的結果有何重大差異?方法:問卷於2017年8月至2018年2月進行問卷發放與收集,共回收有效問卷167份,有效問卷回收率為98.2%。本研究採用問卷調查法來進行研究資料的蒐集,以曾經使用過健康存摺之病人為研究對象。結果:影響醫療效果的因素,有能力及互動達統計顯著水準(p <0.1)。影響醫療滿意度的因素,有能力及互動達統計顯著水準(p <0.001)。結論:本研究在學術貢獻方面,可藉由價值共創研究提供一個理論性架構,釐清其內涵,更可豐富臺灣本土服務主導邏輯與價值共創之文獻。在實務貢獻方面,本研究的成果可讓價值主張者─政府對於價值共創在政策制定時,有更宏觀性之考量。
Purpose: This research attempts to extend and apply the concept of service dominant logic on My Health Bank platform, analyzed to find out are there any significant difference in wills to participate (potential factors for value) on the results of value co-creation? Methods: The questionnaires were delivered from August 2017 to February 2018 in hospitals. 167 valid ones were received, with an effective response rate of 98.2%. This research employed the questionnaire method in collecting research data, with patients that have used My Health Bank as objects, to whom questionnaires were sent. Results: Regarding the factors influencing therapeutic effects, in the statistics of capability and interaction, it reached a significant level (p <0.1). Regarding the factors influencing satisfaction on medical service, in the statistics of capability and interaction, it reached a significant level (p <0.001). Conclusions: Regarding the contributions of this research, it is possible to clarify its contents with the studies on value co-creation to enrich the literature of the studies of service dominant logic and value co-creation in Taiwan. Regarding its contribution in practice, the results of this research allows the value advocator – the government, to have a broader view in the consideration of making the policies on value co-creation.
否,無直接識別資料
除檢查有無可識別個人身份資料外,另檢查個案編號是否重複、變項及選項數值說明是否與問卷一致或未被定義,發現前述狀況時,將於確認後協助修改。
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