科技部專題研究計畫主持人
MOST 106-2410-H-040-016-SSS
大學生校外實習工作適應與工作態度的影響因素與其結果之研究 -以實習激勵制度為調節變項
Study on the Affecting Factors and Results of Job Adaptation and Working Attitude to College Students Off-Campus Internships : The Moderator Role of Internship Motivation System
科技部
Ministry of Science and Technology
中山醫學大學
CHUNG SHAN MEDICAL UNIVERSITY
張曉平
CHANG HSIAO-PING
健康餐飲暨產業管理系
Department of Health Diet and Industry Management
張曉平
助理教授
0931300451
pamela22@ms7.hinet.net
計畫執行期間起:2017-08-01
計畫執行期間迄:2019-07-31
2018-05-01
2018-06-30
國際觀光旅館實習半年以上至一年的實習生
1
004
01
領導風格、組織氣候、工作適應、工作態度、留任意願、實習激勵制度
Leadership style, Organization Climate, Job adaptation, Working Attitude, Intention to Stay, Internship Motivation Systems
旅館業最大特性是用人服務顧客,要培養好的服務人員需要花費許多時間,且旅館業講求工作經驗的累積,過高的離職率會降低影響旅館的服務品質。隨著服務業的快速發展,服務專業人才的需求急速的增加,為因應大量的人才需求,國內觀光餐飲類別之科系便廣為設立,且校外實習已成為台灣大專校院餐旅科系在課程規劃時最重要的一環,除可培育、造就觀光餐旅專業人才外同時也為觀光餐旅人力市場注入相當大的活力,大量採用實習生 以彌補基層員工不足,已成為餐旅業界不可或缺的重要人力來源。餐旅系建教合作的實習生,在國際觀光旅館基層人力缺乏的狀況下,在旅館餐廳中擔任吃重的角色,面對服務業 工作負荷量和工作壓力過大而產生工作適應不良和工作態度不佳,在完成實習後,餐旅相 關科系同學投入觀光產業的情況未如預期。本研究目的主要針對實習生藉由結構方程模型對單位主管領導風格、組織氣候、工作適應、工作態度、留任意願與實習激勵制度之間的關係進行探討。 本研究採便利抽樣方式進行問卷調查,以國際觀光旅館實習半年以上至一年的實習生為研究對象,問卷總計發出400份問卷,有效問卷為327份,有效問卷回收率為82%。研究結果發現,單位主管領導風格和組織氣候會顯著影響工作適應和工作態度。單位主管領導風格和工作態度也會顯著影響留任意願,而組織氣候和工作適應對離任意願則無顯著影響。但是,單位主管領導風格和組織氣候可藉由工作適應和工作態度增加留任意願。此外,實習激勵制度也會增加工作態度對留任意願的影響效果。據此,提供旅館業管理階層為留任優秀人才研擬出適當之實習激勵制度措施之參考並為餐旅產業策略人力資源管理的實務措施帶來助益。
The unique characteristic of hospitality industry is the interpersonal service between customers and hotel employees. Long-term training courses and working experience will help to cultivate an excellent employee in hospitality industry, while the high turnover will reduce the service quality of hospitality industry at the same time. The hospitality industry in Taiwan is rapidly rising and therefore internship students have become the important basic labor and a key issue of human resource to retain internship students to stay. Consequently, this study will develop an overall structural equation model (SEM) for the purpose of discussing the causal relationships of leadership style, organization climate, job adaptation, working attitude, intention to stay, internship motivation systems in the internship period. A total of 400 questionnaires were distributed, the valid response questionnaires were 327, and the valid response rate was 82%. The results indicated that leadership style and organization climate have significant and positive effects on job adaptation and working attitude. Leadership style and working attitude have a significant and positive effects on intention to stay, but organization climate and job adaptation have no significant and positive effects on intention to stay. However, leadership style and organization climate can through job adaptation and working attitude increase interns’ intention to stay. In addition, internship motivation systems moderate interns’ intention to stay. This study provides references for the hotel industry with useful management guidelines for retaining employees to develop internship motivation system strategies.
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