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E10326
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運籌服務業的績效與其決定因素:人力資本觀點
Logistics Service Providers\' Performance and Its Determinants: Human Capital Perspective
1.黃建榮
1.Chien-jung Huang
1.致理科技大學行銷與流通管理系
1.Department of Marketing and Logistics Management, Chihlee University of Technology
001,002,003,004
1.致理科技大學行銷與流通管理系
1.Department of Marketing and Logistics Management, Chihlee University of Technology
002
1.科技部
1.Ministry of Science and Technology
A.14 計畫執行期間(起):2014-08-01
A.14 計畫執行期間(訖):2015-07-31
2014-08-012015-07-31
A.16 收到日期:2015-11-02
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運籌服務業者

1

117


117
003
01
C.2 聯絡日期:2015-11-04
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1.致理科技大學行銷與流通管理系
1.Department of Marketing and Logistics Management, Chihlee University of Technology
1
C.7 資料公開日期:2025-08-01
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008
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001
1.人力資本
2.服務能耐
3.創新能耐
4.彈性能耐
5.運籌績效
1.Human Capital
2.Service Capability
3.Innovation Capability
4.Flexibility Capability
5.Logistics Performance
  本研究以台灣運籌服務業者做為研究樣本,共寄發放出2,100份問卷,回收有效問卷117 份,整體的有效問卷回收率為5.6 %。最後利用結構方程模式(Structural Equation Modeling, SEM)分析,研究結果發現:運籌服務業者的人力資本與運籌能耐會正向影響運籌績效;人力資本也會正向影響運籌服務業者的運籌能耐。雖然人力資本對運籌績效沒有顯著關係存在,然由分析結果發現人力資本可透過運籌能耐之中介效果間接影響運籌績效。因此,本研究建議運籌服務業者欲提升運籌績效時,應積極強化其人力資本,進而提升運籌能耐,以提升運籌績效。

  In this study, we take logistics service providers in Taiwan as the study sample. A total of 2,100 questionnaires were hand delivered and the remaining 117, valid and complete, were used for quantitative analysis. The useable response rate was 5.6%. A structural equation modeling (SEM) approach was employed to test the research hypotheses. Results indicated that human capital, and logistics capabilities had a significant positive effect on logistics performance. Results also indicated that human capita had a positive effect on LSPs’ logistics capabilities. While human capital was not found to have a direct positive effect on LSPs’ logistics performance, it was found to have an indirect effect on logistics performance mediated by logistics capability. According to the results, LSPs should enhance the intangible resource - human capital, further heighten their understanding of logistics capabilities and identify how such capabilities may affect logistics performance, therefore develop effective logistics strategies.

D.16 完成檢誤日期:2016-05-13
D.17 預定釋出日期:2025-08-01
D.18 初次釋出日期:2025-08-01
D.19_1 最新版釋出日期:2025-08-01
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追蹤清單
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