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E97019
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015
國際觀光旅館工作標準化與員工創造力關係之研究
The Relationship between Job Standardization and Employee creativity in International Tourist Hotels
1.駱香妃
1.Hsiang-fei Luoh
1.台北海洋技術學院餐旅管理科
1.Department of Restaurant Management, Taipei College of Maritime Technology
001,002,003,004
1.台北海洋技術學院餐旅管理科
1.Department of Restaurant Management, Taipei College of Maritime Technology
002
1.行政院國家科學委員會
1.National Science Council
A.14 計畫執行期間(起):2008-08-01
A.14 計畫執行期間(訖):2009-07-31
2009-04-202009-07-01
A.16 收到日期:2009-10-23
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法得知

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510
001,003
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C.2 聯絡日期:2009-10-23
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1.台北海洋技術學院餐旅管理科
1.Department of Restaurant Management, Taipei College of Maritime Technology
1
C.7 資料公開日期:2011-08-01
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1.工作自主性
2.工作標準化
3.員工創造力
1.employee creativity
2.job autonomy
3.job standardization
 如何維持服務品質的穩定性與一致性,乃是國際觀光旅館普遍重視的課題。由於服務品質容易受到人為因素的影響,因此旅館業者經常運用工作標準化的手段來解 決服務品質的異質性問題。而隨著台灣旅館產業競爭日趨激烈,旅館業者必頇提出更適合顧客的產品與服務,以提升本身的競爭優勢,持續性的組織創造力是關鍵要 素。有鑑於此,提升員工的個人創造力,鼓勵企業員工表現創新行為,讓企業更活化,已是各學術與企業相當重視的課題。而兩者之間似乎存在著矛盾關係。在工作 標準化執行之下,工作自主性扮演何種角色?本研究運用問卷調查以台灣地區的國際觀光旅館共有60 家為研究範圍,其各部門正職員工為取樣對象,擬透過旅館人資部主管之協助,安排員工填寫故採便利抽樣,且透過階層複迴歸分析來進行實證分析。本研究驗證四 者間之理論架構,並提出對後續研究與管理實務上的建議。對於國際觀光旅館人力資源部在針對員工培訓及策略之方針,能更切確瞭解及掌握員工需求。

 To maintain the stability and consistency of service quality is commonly emphasized by all the international tourist hotels. However, service quality is influenced easily by human factors, the hotel management often performs job standardization to solve the hierology of service quality. The tourist hotel industry has become more and more competitive in Taiwan. The employee creativity is the key factor to draw out innovative values, because of which, it’s an important issue to uplifting and encouraging employees to develop and execute their creativity in order to evolve and animate the hotel industry. Besides, personality traits are significant antecedent variable. To make a comprehensive survey of the discussion above, this study will take international tourist hotels for example to analyze further the relationship of job standardization with job autonomy within which, based on the perspectives of human resource management. The empirical study is conducted by employing questionnaire investigation and Hierarchical multiple regression analysis. The sample of the study is 60 international tourist hotels in Taiwan. Overall, the result indicates that job standardization、job autonomy would lead to employee creativity. The results in the study may offer researchers to get better understanding between the job standardization and employee creativity, and through this empirical examination, practical implications are discussed. This study, in the perspectives of human resource management, is aimed at a further study of the relationship between job standardization and employee creativity to establish proper tactic on employee training and comprehend the need of the employees.

D.16 完成檢誤日期:2011-01-21
D.17 預定釋出日期:2011-08-01
D.18 初次釋出日期:2013-06-06
D.19_1 最新版釋出日期:2013-06-06
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10.6141/TW-SRDA-E97019-1
https://efenci.srda.sinica.edu.tw/webview/index.jsp?object=https://efenci.srda.sinica.edu.tw:80/obj/fStudy/E97019
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