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E92035
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組織公民行為:角色定義及其前置要素之探討
Organizational Citizenship Behavior: the Study of Role Definition and Antecedents
1.郭建志
1.Chien-chih Kuo
1.中原大學心理系
1.Department of Psychology, Chung Yuan Christian University
001,002,003,004
1.中原大學心理系
1.Department of Psychology, Chung Yuan Christian University
002
1.行政院國家科學委員會
1.National Science Council
A.14 計畫執行期間(起):2003-08-01
A.14 計畫執行期間(訖):2004-07-31
2003-10-012004-07-30
A.16 收到日期:2004-11-23
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企業員工

1

330


330
003
01
C.2 聯絡日期:2004-11-25
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1.中原大學心理系
1.Department of Psychology, Chung Yuan Christian University
1
C.7 資料公開日期:2006-08-01
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008
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1.文化價值契合
2.角色定義幅度
3.個人情感
4.組織公民行為
5.組織正義
1.Organization Citizenship Behavior
2.Organizational Justice
3.Personal Affect
4.Role Definition
5.Value Fit
 過去對組織公民行為的研究,著重於探討前置因素對組織公民行為的直接影響效果,但是,過去研究缺乏前置變項與組織公民行為的中介歷程說明。本研究主要目 的在探討,員工的角色定義幅度是否會影響其組織公民行為的展現,並且說明組織正義、文化價值契合、人際互動、以及個人情感等四個因素,是否會透過角色定義 幅度的中介,而影響組織公民行為的展現。本研究採用問卷法,受試者是公私立的營利單位員工,與該員工的直屬主管,樣本採對偶方式收集。本研究採取便利性抽 樣,共收集330筆資料。本研究結果顯示,當員工的角色定義幅度越寬廣時,員工會展現越多的組織公民行為;並且當員工知覺組織正義的程度越高時,當員工與 組織的文化價值契合度越高時,當員工正向情感的程度越高時,員工的角色定義幅度會越大,並且會產生越多的組織公民行為。因此,證實角色定義幅度為組織公民 行為的中介變項。最後,本研究依據研究結果,進一步說明未來研究的方向,及其管理實務上的意涵。

Previous research focused mainly on the relationships between antecedents and organizational citizenship behavior (OCB). But they could not explain the mediation effect of the antecedents and OCB. The present study had two positions. One, proved that role definition influenced OCB. Two, examined the mediation process of role definition on the relationships between antecedents and OCB. The antecedents of this study included organizational justice, value fit, interpersonal interaction, and personal affect. The data were collected from three hundred and thirty-three employees and his/her supervisors by questionnaire. The results indicated that the more broadly employees define their job responsibilities, the more they display behavior commonly assumed to be OCB. And the higher level of the organizational justice, value fit, and the positive personal affect will the more broadly role definition, and the more OCB. On the other hand, OCB is statistically mediated by employee’s role definition. Further implications and possible application were also discussed.

D.16 完成檢誤日期:2005-10-31
D.17 預定釋出日期:2006-08-01
D.18 初次釋出日期:2006-08-01
D.19_1 最新版釋出日期:2006-08-01
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10.6141/TW-SRDA-E92035-1
http://efenci.srda.sinica.edu.tw/webview/index.jsp?object=http://efenci.srda.sinica.edu.tw:80/obj/fStudy/E92035
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