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E90004
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台灣廠商申請ISO9000\14000認證動機與實施經驗之現況分析
An International Empirical Study on the Motivations for and Experiences with ISO 9000/14000: Use Taiwan as an Example
1.潘浙楠
1.Jeh-Nan Pan
1.國立成功大學統計學系(所)
1.Department of Statistics, National Cheng Kung University
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1.國立成功大學統計學系(所)
1.Department of Statistics, National Cheng Kung University
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1.行政院國家科學委員會
1.National Science Council
A.14 計畫執行期間(起):2001-08-01
A.14 計畫執行期間(訖):2002-07-31
2000-09-012000-12-31
A.16 收到日期:2002-07-12
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通過ISO9000或ISO14000系列驗證之廠商及公司

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5398


5398
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C.2 聯絡日期:2002-07-16
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1.國立成功大學統計學系(所)
1.Department of Statistics, National Cheng Kung University
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C.7 資料公開日期:2004-08-01
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1.ISO 14000
2.ISO 9000
3.Kruskal-Wallis檢定
4.因素分析
5.集群分析
1.Cluster Analysis
2.Factor Analysis
3.ISO 14000
4.ISO 9000
5.Kruskal-Wallis Test
近年來,世界各地愈來愈多之廠商/公司採用ISO 9000 / ISO 14000國際品質及環境驗證標準作為改善公司現有品質與環境表現之準則。截至2000年12月底,全球通過ISO 9000驗證之廠商已超過四十萬家、通過ISO 14000驗證之廠商亦有二萬二千多家,且其成長的速率皆呈直線向上的趨勢。為瞭解台灣與國際間之廠商/公司申請ISO 9000及ISO 14000驗證之動機,我們透過一份國際性之問卷在全球15個國家(包含美國、加拿大、法國、瑞典、紐西蘭、澳洲、日本、南韓、台灣、香港、新加坡、菲律 賓、馬來西亞、泰國及印尼等)進行同步之調查分析,藉此了解各國廠商推動ISO驗證之動機與實施效益等,並作進一步之比較分析,以期提出改善之建議。

從我們蒐集的資料顯示,至2000年7月底止,國內通過ISO 9000國際品質標準驗證之廠商有1,668家;通過ISO 14000驗證的有761家。為瞭解國內廠商申請ISO 9000及ISO 14000驗證之動機,同時,從學理上探討國內廠商/公司的實施經驗與效益,希望藉此瞭解國內外廠商/公司實施ISO 9000及ISO 14000之現況及問題點。

本研究係利用「因素分析」手法,分別萃取上述群體之「驗證動機」與「實施效益」之關鍵因素,並於各萃取因素之構面下,探討群體特性間的差異性。接著,再利用「集群分析」方法將廠商/公司依「實施效益」之程度分成若干群,以期探討其間之差異等,並進一步提出改善之建議。

問卷分析結果顯示,廠商在推行ISO 9000或ISO 14000的過程中,除加強驗證動機外,亦應重視教育訓練、並確實改善主管之承諾、資金之投入及品質及環境現況之界定等項,方能落實ISO 9000及ISO 14000制度。而在永續經營與發展之同時,為使我們的生存環境免於污染,企業界更應以積極之態度推動ISO 9000及ISO 14000之驗證,方能達到預期之效益。

The fast evolution of these two management systems standards (ISO 9000 and ISO 14000) worldwide, from virtually unknown entities in the early 1990s’ to well-established and often required management practices, represents but another facet of the increasingly global marketplace many firms operate in. The ISO 14000 series of environmental management systems standards was introduced in Fall 1996, and by the end of 2000, over 400,000 firms in over 150 countries have adopted ISO 9000 since it was introduced in 1986. Its successor, ISO 14000, was introduced in 1996 and has already been adopted by over 30,000 firms in over 100 countries.

This paper reports on the results of international ISO 9000/14000 mail survey, administered in 15 nations including the United States, Canada, France, Sweden, New Zealand, Australia, Japan, South Korea, Taiwan, Hong Kong, Singapore, Philippines, Malaysia, Thailand and Indonesia etc. to explore and compare the similarities and differences of motivations, implementations and certification benefits among these countries. Survey data have been analyzed using the multivariate statistical methods and techniques such as factor analysis, cluster analysis, Kruskal-Wallis test, etc. Several conclusions and suggestions are made based on the statistical analysis results.

Hopefully, the above derived conclusions and proposed suggestions from this research will provide a useful reference for the implementation of ISO 9000/14000 for the enterprises throughout the world.

D.16 完成檢誤日期:2004-02-17
D.17 預定釋出日期:2004-08-01
D.18 初次釋出日期:2004-08-02
D.19_1 最新版釋出日期:2004-08-02
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10.6141/TW-SRDA-E90004-1
https://efenci.srda.sinica.edu.tw/webview/index.jsp?object=https://efenci.srda.sinica.edu.tw:80/obj/fStudy/E90004
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