1
3
E89058
3
006
企業主管領導能力與員工組織承諾及其生產力關係模式之研究:以服務業為例
A Research on the Relationship Model among Superiors\' Leadership Competencies, Employees\' Organizational Commitment and Productivity: Field Study of Service Industry in Taiwan
1.李元墩
1.Yuan-duen Lee
1.長榮管理學院國際企業學系
1.Department of Business Administration, Chang Jung Christian University
001,002,003,004
1.長榮管理學院國際企業學系
1.Department of Business Administration, Chang Jung Christian University
002
1.行政院國家科學委員會
1.National Science Council
A.14 計畫執行期間(起):1999-08-01
A.14 計畫執行期間(訖):2000-07-31
2000-02-012000-05-20
A.16 收到日期:2000-10-18
2
分配性服務業、金融性服務業、生產者服務業、消費性服務業與公共服務業共五類服務業員工。

1

156


156
003
01
C.2 聯絡日期:2000-11-14
2
1.長榮管理學院國際企業學系
1.Department of Business Administration, Chang Jung Christian University
1
C.7 資料公開日期:2002-08-01
2
005
2
1
1
1
2
3
3
001
1,2
1.生產力
2.服務業
3.組織承諾
4.領導能力
1.Leadership Competencies
2.Organizational Commitment
3.Productivity
4.Service Industry
回 顧我國產業的變遷與發展,從最初的農業導向時期、工業導向時期,到近年來以服務業掛帥的時代,服務業佔GNP的比重已越來越重,就業人口也不斷增加,服務 業經營的績效良好與否影響我國經濟水準甚鉅。本研究將以服務業為研究對象,探討主管領導能力、員工組織承諾與員工生產力之間的關係。研究工具主要有三:第 一部份為「主管領導能力量表」,第二部份為「組織承諾量表」,第三部份為「員工生產力量表」。其中第一部分「主管領導能力量表」是引用陳羿君與葉連祺 (1998)所發展之領導能力本土化量表,第二部分「組織承諾量表」乃由本研究者自行發展本土化問卷,而第三部分「員工生產力量表」則採李元墩與藍俊偉 (1998)所發展之EPI量表。 本研究之抽樣對象為服務業員工,以行政院針對服務業所作的分類,分別為:分配性服務業、金融性服務業、生產者服務業、消費性服務業與公共服務業共五類,對 其採用分層立意抽樣(Stratified Purposive Sampling)中之比例抽樣法抽取研究樣本,抽樣之原則,每類均發放60份問卷,共發出300份問卷。在決定了每一層的抽樣數目60人之後,再由研究 者針對抽樣公司以隨機的方式發放問卷,原則上,顧及抽樣對象之性別、年齡、年資、職級之比例,以減少樣本過度集中所產生抽樣誤差。本研究以SPSS 8.0for Windows套裝軟體及STATISTICA5.0進行統計分析,使用的統計分析方法包括:敘述性統計分析法、Pearson積差相關分析、路徑分析 (path analysis)、變異數分析(ANOVA)、多變量分析(MANOVA)、K-W Test、Cronbach\'s α係數及薛費法事後(Scheffe Method)多重比較等。研究結果在學術上除了可作為相關系列研究的比較之外,也可提供給企業界決策上之卓參。研究結果發現: (一)男性主管領導能力高於女性主管;男性員工組織承諾高於女性員工,學歷愈高則主管領導能力越高,高階主管的領導能力顯著高於中低階主管。 (二)分配性服務業主管領導能力顯著高於其他服務業。員工規模愈大的企業其主管領導能力相對的較高。 (三)主管領導能力與部屬組織承諾及生產力有顯著低度正相關; (四)組織承諾在主管領導能力影響員工生產力之間的中介效果不顯著。 (五)高領導能力之主管其部屬組織承諾及生產力顯著較高。

Knowing in retrospect that the industry in Taiwan has experienced several transformation periods, starting from agriculture-oriented, through industry-oriented till service-oriented one, the last accounts for incessant increase in the percentage of GNP as well as employment population, leads to the conclusion that the development of the economy in Taiwan depends heavily on how well the service industry is managed. Service industry serves therefore as the research object with the aim at investigating the relationship among the leadership competencies of the leaders, the promise of the organizational commitment and the productivity of the employees. Three types of research invetories are adopted: ”Leadership Competencies Assessment Instrument“ a localized inventory developed by Chen and Yeh(1998); “Organizational Commitment Questionnarie(OCQ)”, a Localized inventory developed by the author of this study; and “Employee Productivity Investory”, a EPI scale worked out by Lee, and Lan (1998). The sampling subject of this survey is the employees in the five sectors of the service industry: distribution sector, finance sector, production sector, consumption sector and public sector. Samples were selected by using proportion scale, one of the component of the Stratified Purposive Sampling Method. The researcher sent out 300 questionaires to the sampling companies at random, while the variables such as the proportion of male and female, age, years of working and rank will be taken into account in order to minimize sampling errors caused by overly concentration of samplings. Package software SPSS 8.0 for Windows and STATISTICA 5.0 was used as the tool for statistical analysis. Statistical methods involved in the research project include: Descriptive Statistics, Pearson Correlation Analysis, Path Analysis, ANOVA, MANOVA, Multiple Regression Analysis, Cronbach\'s α and Scheffe Method. Results of this survey will not only serve as comparison model for related researches but also provide the enterprises with informations for decision-making. The research finding are as follows: 1.The leadership competency of male leaders is better than that of female leaders. The organizational commitment of male workers is higher than that of female workers. The leaders with higher education level or higher rank have better leadership competency than those of lower education or lower rank ones. 2.The leadership competency of the leaders in distribution service industry is better than that of leaders in other sectors. The leadership competency of leaders in larger scale business is relatively better than that of leaders in smaller scale business. 3.There is a significant weak positive correlation relationship among the leaders\' leadership competency and employees\' organizational commitment and productivity. 4.The intervening effect of organizational commitment between leaders\' leadership competency and employees\' productivity is not significant. 5.Organizational commitment and productivity of the employees with higher competency leaders are higher than those of the employees with lower competency leaders.

D.16 完成檢誤日期:2001-11-12
D.17 預定釋出日期:2001-11-30
D.18 初次釋出日期:2003-07-03
D.19_1 最新版釋出日期:2003-07-03
1
1
1
2
1,3
10.6141/TW-SRDA-E89058-1
http://efenci.srda.sinica.edu.tw/webview/index.jsp?object=http://efenci.srda.sinica.edu.tw:80/obj/fStudy/E89058
追蹤清單
下載(0)
申請(0)
遠距(0)