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E87119
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003
護理人員勞動情緒傾向之研究
The Tendency of Nurses' Working Emotions
1.簡建忠
1.Chian-chong Jean
1.國立中正大學勞工關係學系
1.Department of Labor Relations, National Chung Cheng University
001,002,003,004
1.國立中正大學勞工關係學系
1.Department of Labor Relations, National Chung Cheng University
002
1.行政院國家科學委員會
1.National Science Council
A.14 計畫執行期間(起):1997-08-01
A.14 計畫執行期間(訖):1999-02-28
A.16 收到日期:2000-05-22
2
嘉義地區民營醫院

1
543

543
097
01
C.2 聯絡日期:2000-05-29
2
1.國立中正大學勞工關係學系
1.Department of Labor Relations, National Chung Cheng University
1
C.7 資料公開日期:1999-08-01
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008
2
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1
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001
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1.情緒
2.情緒工作
3.嘉義
4.護理人員
1.Chia-Yi
2.Emotional Labor
3.Emotions
4.Nurse
服 務業為滿足顧客在感官和精神上的需求,刻意營造使顧客感受被關懷和安全歡樂的氣氛與心情,致使多數服務業工作人員必須引發、控制、或壓抑個人情緒,以達成 企業的經營需求。情緒工作不僅是服務業工作人員勞務的一部份,亦成為特殊的心理負擔。為探究醫療服務業工作人員的工作情緒,本研究以嘉義地區兩家民營醫院 共 524名樣本進行研究,探討護理人員工作情緒的傾向,和引發特定工作情緒感受的因素,以協助護理人員調適其工作情緒。 本研究的重要結果包括:護理人員對正面情緒的感受高於負面情緒、正面情緒以愛樂情緒的感受最強、負面情緒以焦慮情緒的感受最強、正負面情緒間呈負相關、各 正面情緒間呈正相關、各負面情緒間亦呈正相關、同事對引發護理人員工作情緒最具影響力、和護理人員對工作情緒的調適存有高度需求。

To workforce in the service industry, they have to induce, suppress, or control their personal emotions to create specific atmospheres for customers. They can be categorized as emotional labor. The purposes of this study were to explore the tendencies of nurses' working emotions and influential factors that induce specific emotions. There were 524 nurses for two hospitals in Chia-Yi City participated in this study. Major findings of this study include : nurses have stronger feelings of positive emotions than negative ones , love-happy and anxiety are the major and strongest felt emotions in positive and negative emotions respectively , negative relationship exists between positive and negative emotions , positive relationships exist among positive emotions and among negative emotions , co-workers is the most influential factors to nurses' emotions, and nurses show strong needs in external help for adjusting work-related emotions.

D.16 完成檢誤日期:2001-02-15
D.17 預定釋出日期:0000-00-00
D.18 初次釋出日期:2001-03-05
D.19_1 最新版釋出日期:2001-03-05
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10.6141/TW-SRDA-E87119-1
http://efenci.srda.sinica.edu.tw/webview/index.jsp?object=http://efenci.srda.sinica.edu.tw:80/obj/fStudy/E87119
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