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E87031
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台灣地區非營利組織管理之研究:非營利醫療機構的策略和績效探討
A Study of Strategies and Performances of Non-for-Profit Hospital
1.洪清德
2.黃峰蕙
1.Ching-De Horng
2.Feng-Hueih Huarng
001,002,003,004
1.國立中正大學企業管理系
1.Department of Business Administration, National Chung Chang University
002
1.行政院國家科學委員會
1.National Science Council
A.14 計畫執行期間(起):1997-08-01
A.14 計畫執行期間(訖):1998-07-31
A.16 收到日期:1998-11-27
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行政院衛生署醫院評鑑名單

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003
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C.2 聯絡日期:1999-01-20
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1.國立中正大學企業管理系
1.Department of Business Administration, National Chung Chang University
1
C.7 資料公開日期:1998-11-28
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008
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1.全面品質管理
2.成功關鍵因素
3.品質績效
4.管理哲學
5.績效評估
1.Key success factor
2.Management philosophy
3.Performance evaluation
4.Quality performance
5.Total quality management (TQM)
近 年來,由於全民健保、勞基法等外在環境的變化對醫療管理造成相當大的衝擊,本研究目的便在於探討醫院推行 TQM以為因應環境變化之對策,以及有那些內在因素會影響到醫院推行 TQM的程度。本研究依據行政院衛生署醫院評鑑名單﹝84至86年﹞採樣200家醫院問卷調查,一共回收 75家,回收率達37.5 %。經過迴歸分析發現長期合作夥伴網路關係和探勘者策略對醫院推行 TQM的程度有正面影響,進一步的分組分析則發現只有探勘者策略對營利醫院有影響,而對非營利醫院則只有長期合作夥伴網路關係會有影響。

Total quality management (TQM) has been a widely applied process for improving competitiveness around the world. The implementation of TQM usually consists both TQM philosophy from Deming\'s \"14 points\", Juran\'s \"10 steps\", and Crosby\'s \"14 steps\" and tools such as SPC, QCC, benchmark, QFD, etc. The integration of philosophy and tools are usually used in implementing practices of TQM. In recent years, several research test the benefits from implementing TQM and the critical success factors of TQM. The proposal develops the following propositions: 1. TQM philosophy enhances quality performance. 2. TQM tools without TQM philosophy will not enhance quality performance. 3. The integration of TQM philosophy and tools enhances quality performance. To test the above three propositions, this proposal plans to conduct pilot interviews with five companies. The information collected will be combined with the literature reviews to develop a survey instrument.

D.16 完成檢誤日期:1999-10-04
D.17 預定釋出日期:1999-10-25
D.18 初次釋出日期:1999-10-25
D.19_1 最新版釋出日期:1999-10-25
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10.6141/TW-SRDA-E87031-1
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